Running your business
Your plan
Your plan (set up with you, pay for what you use), its monthly allowances, free trials, and paying for it by card.
For ownersOn this page
There are no plans to pick from. We set up your plan with you: tell us about your business in Talk to us and we'll agree a price that fits. That can be a monthly fee, a price per use (per booking your receptionist makes, per call minute, per text), or both. New accounts start on a free trial.
Your plan in the dashboard shows, in plain words:
- What you pay, and any note we added, like "First month free".
- This month so far: what you've used times your prices, for example "12 bookings × $1". It's an estimate; counts reset at the start of each month.
- What's included: your monthly allowances, and how many team members, websites and phone numbers you have.
- What you can use: calls, texts, WhatsApp, email, website chat and website hosting. Anything not included says so.
To change your plan, message us. You can't change it yourself, so it never changes by accident.
Phone number and texting
Your plan says whether a phone number and texting are included. If they aren't but we offer them, Your plan shows the price and a Get it button. Texting registers your number with the phone companies so your texts reach customers; it needs a phone number, so getting texting gets you one too if you don't have one yet. If card payments are set up you pay by card; otherwise it's added to your bill and shows in This month so far. We're told straight away and get it set up.
Monthly allowances
| Allowance | What happens when you reach it |
|---|---|
| Receptionist use | The receptionist pauses until next month. Chat shows a "taking a break" message with a contact form. |
| Call minutes | Calls get a short message and a text with your booking link instead of the receptionist. |
| Texts | Text confirmations and reminders are skipped (email still goes), and the receptionist stops replying to texts. |
| Team members | How many people you can add. |
| Websites | How many sites we can host for you. |
| Phone numbers | Whether you can get a number. |
Allowances reset at the start of each month. If you need more, message us.
Free trials
During a free trial there's nothing to pay. Your plan shows the last day of the trial. After that day the receptionist, phone and texts pause until we switch your plan on, so message us before then. Your website, booking page and booking widget keep working either way.
If your plan is paused
The receptionist, phone and texts stop. Your website stays up, and emails about bookings you already have still go out. Message us to turn it back on.
Paying by card
If we set up card payments for your plan, Your plan has a Set up card payments button. Checkout and card details are handled by Stripe; we never see your card number. To change your card or see invoices, tap Manage card payments, which opens Stripe's billing page. If a card payment fails, you get 7 days to update your card. After that the receptionist pauses until the payment goes through.